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Teleconference ID:   385991
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OnDemand Webinar (385991EAU)
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CD/Manual Package (385991TMX)
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Podcast (385991POD)
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Credits
Sponsored by Lorman Education

 
Credit & Course Provided by:

Best Practices in Technical Writing and User-Centered Documentation


Teleconference
May 13, 2010
1 hour 30 minutes

Live Teleconference:$219.00In order to register for this teleconference please dial 1-866-411-6211.
Live Teleconference + CD: $288.00
Best Value!
 

Benefits

The bad news is that most technical writers don't have time to document everything; the good news is that most users don't have time to read everything. This teleconference puts these two facts together and shows how to focus on documenting only the things that real users need to know. You will learn how to make the most of the limited time you can devote to documentation while making that documentation more valuable to the reader.

Learning Objectives:

  • You will be able to explain what is wrong with most technical documentation.
  • You will be able to identify the kind of information users need.
  • You will be able to review delivery channels for technical information.
  • You will be able to discuss user-centered information architectures.

Faculty

Michael A. Hughes, Ph.D., IBM Internet Security Systems